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SLE Equipment3521 Murfreesboro Pike, Antioch, TN37013 USA
We purchased a BE power washer from SLE Equipment that cost over $700. After using the power washer for less than two weeks it suddenly quit. I have spent multiple hours on the phone with BE and SLE to try to remedy the problem. I have been told tha... (More) We purchased a BE power washer from SLE Equipment that cost over $700. After using the power washer for less than two weeks it suddenly quit. I have spent multiple hours on the phone with BE and SLE to try to remedy the problem. I have been told that I need to drive 3 hours to have it repaired by an authorized dealer or that they will be happy to send me a used machine to use for parts. I do not think that these are acceptable options for a piece of equipment that is less than 2 weeks old. On numerous occasions while on the phone with both companies I have been told that this is their busy season and it will be several days before they can get back to me. When I told them that I did not want a "refurbished" machine, they told me that I was being unreasonable. We use a power washer multiple times a day for our small business. We have had to go out and buy another power washer from Lowes while we are waiting for this issue to be resolved. On my last phone conversation with SLE today, I was told that if I returned the power washer to them I would be responsible for shipping, they would charge me for the free shipping they originally gave me and I would be charged a restocking fee. Way to stand behind your products that you sell! This is by far the worst customer service I have ever experienced. We purchase products online on daily basis and have never experienced anything like this. Typically, companies go above and beyond to make sure that the customer is satisfied. We are not satisfied at all. I would hate to let anther consumer be put in the same position that we are in now. We will be taking further action is this is not resolved to our satisfaction. (Hide)
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SLE Equipment features unbeatable prices on Zero Turn Lawn Mowers, Concession Trailers, Chainsaws, Trimmers, Blowers, Argos, Utility Trailers, Skid Steer Attachments and more.
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