Giant Don's Flooring America

Horrible service, inconvenient and bad installers.I purchased carpet and tile in September 2008. The carpet is fine, no problems. However, my tiled kitchen floor has been re-done 6 times and its now May and still not right. Bottom line, I would... (More) Horrible service, inconvenient and bad installers.I purchased carpet and tile in September 2008. The carpet is fine, no problems. However, my tiled kitchen floor has been re-done 6 times and its now May and still not right. Bottom line, I would save the headache and heartache and go somewhere else!  (Hide)

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Bottom Line: Inconvenient & Inefficient, but low cost After 10 min in store, finally got assistance. We look young & obviously couldn't be a good sale... After salesman finally started helping us, he had good advice. Wasn't too pushy. Took... (More) Bottom Line: Inconvenient & Inefficient, but low cost After 10 min in store, finally got assistance. We look young & obviously couldn't be a good sale... After salesman finally started helping us, he had good advice. Wasn't too pushy. Took samples home, no problem. But that was just the beginning. Decided to order Giant Don's... they didn't have it in stock, so 6 wks later when we hadn't ever heard from them, we called. Still no word on the tile. 8 wks, we call. "Oh!" They say, "Your tile just arrived today!" Yeah right... Then the fiasco with installation begins, as they want us to be home, but wouldn't give us a set time for the start of the installation day. We both work, so this was absurd to us. Final problem: They say the installation men don't do the carpet to tile border, so they'd send someone out from their store... after 2 hours of waiting we call again & they say "oh yeah, we forgot our handyman doesn't do that either! How about we send someone tom.?!"  (Hide)

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I have had a horrible experience with Giant Dons. I purchased laminate flooring from them and had them complete the installation. The did such a poor job with the installation that I had to have them return twice to fix their mistakes before I... (More) I have had a horrible experience with Giant Dons. I purchased laminate flooring from them and had them complete the installation. The did such a poor job with the installation that I had to have them return twice to fix their mistakes before I finally gave up. I now have flooring that is gapping and ever time my dogs walk up or down the stairs chunks actually fall off. I am sitting on my couch now, noticing that a portion of trim is barely hanging on to the step. The quality of the flooring is not what was promised either. I explained to them that I had dogs and was concerned about them scratching the floor, they assured me that I was buying a high quality laminate that would be difficult to scratch. This couldnt be further from the truth. I spent $10,000 between the flooring and installation and feel that the quality and workmanship is so poor that it has most likely decreased the value of my home. I would never recommend them to any one. Please go to another vendor.  (Hide)

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