After being told by two different Dish Network representatives (sent from Des Moines after I placed my order through the 800 number) that it was impossible to get a line of site, I had to cancel my order and take a month to get a refund. I seriously doubted it was impossible to install, so called this local Ames business. The owner promptly told me of several options and was able to install the dish within a day or so! The supposed impossibility had been gaining a line of site to the satellite (due to large trees in our yard) from a side install, and inability to have workers stand on our shake roof for a roof install. However, Keith at Satellite Communications immediately saw multiple solutions. The best was to clamp it on the corner of our roof above our back deck, working from a short ladder. He never had to walk on the roof at all, the dish works perfectly, and it's not an eyesore. He also was very helpful in getting both TVs set up to work well with the dish.