They pretend to care about customer satisfaction but after it is sold you are on your own. No returns or exchanges on anything. They did not point this out because no one would purchase something so expensive knowing you could not exchange or get refund if unhappy. When the industry standard is to accept returns or exchanges (some up to 90 days) D&D's policy is horrible and they did not let us know before purchasing it. After 3 days of pain and not sleeping we are stuck with an expensive bed we can't sleep on.

Great service! Nice,comfortable store. Very knowledgeable about their product. Bed is wonderful!