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Feb 18, 2014
Feb 18, 2014
Care Today Clinic7118 W Interstate 40, Amarillo, TX79106 USA
I work in healthcare and I have never dealt with such a rude front desk woman. I had a billing issue and first explained my problem over the phone to her, she rushed me off the call not even paying attention to what I had explained. I called back to... (More) I work in healthcare and I have never dealt with such a rude front desk woman. I had a billing issue and first explained my problem over the phone to her, she rushed me off the call not even paying attention to what I had explained. I called back to clarify my issue which she then asked for information off of my insurance card. She seemed very put out and demanding about the various ID numbers she needed off the card. She then asked me to bring the card in, which I did, and told me to have a seat in their empty waiting room. The fact that she did not just take a copy of my insurance card and explain their "refiling" process was extremely unprofessional, multiple patients arrived during my wait, instead of just doing her job right away she kept me waiting for 12min or longer, it wasn't that long of a wait for my minor insurance problem, everybody waits at the DR. I know this first hand. It was the fact that she was rude, curt, and very unfriendly with me. (Hide)
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