FIM Stores

Oct 30, 2007 by daace

I would give no stars if I could. I have a hot tub that is still in warranty and it has taken 3 weeks to get approval... (More) I would give no stars if I could. I have a hot tub that is still in warranty and it has taken 3 weeks to get approval on the warranty. I never even got a call from FIM just a call from one of their contractors who was stuck in the middle. After 3 weeks of constant calling I now have a date for him to come out and fix it. Which is today.Thankfully its warm in Chicago this year and it hasn't froze. I believe the heater is out.By the way this warranty is through FIM not Dynasty the spa maker.This whole thing has taken a month total so far.He arrived today and changed the heater which was bad. He also said I have a bad PC board which he has to order and come back out when he gets it. $75.00 service charge today and he said another $75.00 charge when he returns.The saga continues and I have still never had any conversation with anyone from FIM.I'll keep you posted  (Hide)

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