Dr Karen Hess has been in practice 23 years. She is a Graduate of Ohio State University. She is very active with the local rescues and Humane Societies volunteering her time and skills. She is very passionate about the health and well-being of her cli...read more
Dr Karen Hess has been in practice 23 years. She is a Graduate of Ohio State University. She is very active with the local rescues and Humane Societies volunteering her time and skills. She is very passionate about the health and well-being of her clients and giving the very best care that is possible. The staff at Dr. Karen's Critter Care is very courteous, contentious and dedicated to the clients. They are always ready to answer questions and help out where needed. Dr. Hess makes herself available to her clients emergency needs after regular office hours though the ans
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Dr Karen Hess has been in practice 23 years. She is a Graduate of Ohio State University. She is very active with the local rescues and Humane Societies volunteering her time and skills. She is very passionate about the health and well-being of her clients and giving the very best care that is possible. The staff at Dr. Karen's Critter Care is very courteous, contentious and dedicated to the clients. They are always ready to answer questions and help out where needed. Dr. Hess makes herself available to her clients emergency needs after regular office hours though the answering service. Her clients see her when they are in need of emergency service and are not sent to another facility they don't know. Dr. Hess and her staff treat their clients like they are friends, you feel comfortable in her office and waiting area knowing they will be there to take care of your furry family member.
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In Business Since
1986
Customers Served
Residential
Emergency Service
Emergency service available
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Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
I refer everyone I know to Dr Karen and everyone has thanked me. Not only is Karen a fantastic vet (I take ALL of my animals to her) but she keeps her prices low enough that people aren't forced to choose between paying their mortgages or properly c... (More) I refer everyone I know to Dr Karen and everyone has thanked me. Not only is Karen a fantastic vet (I take ALL of my animals to her) but she keeps her prices low enough that people aren't forced to choose between paying their mortgages or properly caring for their pets. People don't feel helpless. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
My new Rottweiler puppy had parvo and they went out of their way to help. Dr. Hess came in on her day off, they explained everything VERY well, they were very compassionate, and they have the best prices around. I have to say that they are the best... (More) My new Rottweiler puppy had parvo and they went out of their way to help. Dr. Hess came in on her day off, they explained everything VERY well, they were very compassionate, and they have the best prices around. I have to say that they are the best veternarian office I have ever been to. Amazing care at reasonable prices, you can't ask for more. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
I left my previous vet. because they did not seem to know how to handle my dogs¿ epilepsy plus their prices were skyrocketing. I¿ve heard from others the positive results they have received from changing to Dr. Hess. She was the first one to check... (More) I left my previous vet. because they did not seem to know how to handle my dogs¿ epilepsy plus their prices were skyrocketing. I¿ve heard from others the positive results they have received from changing to Dr. Hess. She was the first one to check the thyroid of my dog that turned out to be very low and she is working very hard to stabilize the seizures, I¿m very happy that I am now bringing my dogs to Dr. Hess and Dr. Milot. 5 Stars for the Doctors and Staff! I hope in time to come you are able to become a hospital. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
I Love Dr. Karen's critter care they treat me and my pet wonderful, the staff there is wonderful but there is one employee there that i do like and is always welcoming is a young lady called Angie, she is always smiling no matter what. all the other... (More) I Love Dr. Karen's critter care they treat me and my pet wonderful, the staff there is wonderful but there is one employee there that i do like and is always welcoming is a young lady called Angie, she is always smiling no matter what. all the other staff is great as well but this young lady knows what customer service is really about she is great. (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
I Love Dr. Karen's critter care they treat me and my pet wonderful, the staff there is wonderful but there is one employee there that i do like and is always welcoming is a young lady called Angie, she is always smiling no matter what. all the other... (More) I Love Dr. Karen's critter care they treat me and my pet wonderful, the staff there is wonderful but there is one employee there that i do like and is always welcoming is a young lady called Angie, she is always smiling no matter what. all the other staff is great as well but this young lady knows what customer service is really about she is great. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
This office is absolutely horrible. You're almost always placed on hold (and not for a short time). I can't seem to get questions answered in a timely fashion. The staff is too small for a practice that size. I also found Dr Karen to be very rude an... (More) This office is absolutely horrible. You're almost always placed on hold (and not for a short time). I can't seem to get questions answered in a timely fashion. The staff is too small for a practice that size. I also found Dr Karen to be very rude and unprofessional. I did not appreciate the way she talked to me when I didnt understand her instructions, and it seems she is even worse with her staff. I hope she doesnt wonder about her employment turnover.?!?!? (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
All staff we beyond helpful and could not have treated my dog better. Information was conveyed clearly concerning my pets symptoms as well as the billing procedure. A vet tech named Lisa (i believe) was extremely helpful and friendly.
Was this Review helpful to you? 010 of 1 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
Was a long time member until recently. The staff is what made me change vets. I would call in prescriptions each month giving a few days notice. When I would show up, the staff not only didn't have the prescriptions ready, but they would INSIST I... (More) Was a long time member until recently. The staff is what made me change vets. I would call in prescriptions each month giving a few days notice. When I would show up, the staff not only didn't have the prescriptions ready, but they would INSIST I never called them in! This coupled with a few billing issues over the past 6 months made me go elsewhere. (Hide)
Was this Review helpful to you? 303 of 3 found this review helpful
Business Reply to this Review by Dr. Karen
May 22, 2012
business
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
Here at Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate al... (More) Here at Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate all feedback both negative as well as positive. (Hide)
Business Reply to this Review by Dr. Karen's
May 16, 2012
business
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
At Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate all fe... (More) At Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate all feedback both negative as well as positive. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
At first, I LOVED this place. AT FIRST! As a long time client, I had a lot of confidence in Dr. Hess and her staff. Unfortunately, I have been VERY disappointed in the way the staff interacts with me as a client, and with my pets. I used to think al... (More) At first, I LOVED this place. AT FIRST! As a long time client, I had a lot of confidence in Dr. Hess and her staff. Unfortunately, I have been VERY disappointed in the way the staff interacts with me as a client, and with my pets. I used to think all animals were their priority, not anymore. Something has changed in the entire demeanor of the staff and vets in this practice. I even had a discussion in the waiting room with another client that said it's not just me! It used to be worth the $$$$ ypou spend, not anymore. I'm looking for a new place! (Hide)
Business Reply to this Review by Dr. Karen
Apr 18, 2012
business
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
Here at Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate al... (More) Here at Dr. Karen's we strive to make every person happy and every pet our first priority. If anyone ever feels the staff or a practicing vet is not treating you properly please see Dr. Hess directly, This is not how we do business and appreciate all feedback both negative as well as positive. (Hide)
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
I love the feeling of confidence the Dr. And the whole staff (including their Groomer) gives to me and my dog Sarah. Took a stray pit bull there (who was emotionally stressed) and they handled her professionally with much compassion and patience!
Was this Review helpful to you? 202 of 2 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
Dr. Hess has been our vet for many years now, and we wouldn't (and couldn't) go to anyone else! ! Dr. Hess is the best friend your pet could ever have--compassionate, caring, professional yet warm! Our family is very thankful that she is in our l... (More) Dr. Hess has been our vet for many years now, and we wouldn't (and couldn't) go to anyone else! ! Dr. Hess is the best friend your pet could ever have--compassionate, caring, professional yet warm! Our family is very thankful that she is in our lives. :) (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
Dr. Hess has been our vet for many years now, and we wouldn't (and couldn't) go to anyone else! ! Dr. Hess is the best friend your pet could ever have--compassionate, caring, professional yet warm! Our family is very thankful that she is in our l... (More) Dr. Hess has been our vet for many years now, and we wouldn't (and couldn't) go to anyone else! ! Dr. Hess is the best friend your pet could ever have--compassionate, caring, professional yet warm! Our family is very thankful that she is in our lives. :) (Hide)
Was this Review helpful to you? 101 of 1 found this review helpful
Hess Karen Dr Critter Care827 W Wyoming St, Allentown, PA18103 USA
New client of hers and couldn't be more satisfied. Never imagined I could find such a caring vet who is AFFORDABLE! My cat became quite sick and I couldn't afford to take him to my regular vet. Dr. Hess has been treating him for a few weeks for a l... (More) New client of hers and couldn't be more satisfied. Never imagined I could find such a caring vet who is AFFORDABLE! My cat became quite sick and I couldn't afford to take him to my regular vet. Dr. Hess has been treating him for a few weeks for a life-threatening problem and the total for all his diagnosis and treatment has been under $200! Sometimes there isn't even a charge for a visit, just the meds. I have been recommending her to all my pet-owner friends. (Hide)
Was this Review helpful to you? 606 of 6 found this review helpful
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Dr Karen Hess has been in practice 23 years. She is a Graduate of Ohio State University. She is very active with the local rescues and Humane Societies volunteering her time and skills. She is very passionate about the health and well-being of her clients and giving the very best care that is possible. The staff at Dr. Karen's Critter Care is very courteous, contentious and dedicated to the clients. They are always ready to answer questions and help out where needed. Dr. Hess makes herself available to her clients emergency needs after regular office hours though the answering service. Her clients see her when they are in need of emergency service and are not sent to another facility they don't know. Dr. Hess and her staff treat their clients like they are friends, you feel comfortable in her office and waiting area knowing they will be there to take care of your furry family member.
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