The eyebrow waxing tables were short & uncomfortable;the woman seemed experienced - she did OK but I had to clean up my brows afterwards. The Signature Facial was a journey in awkwardness. The young woman had difficulty communicating from where to suggest I set my tea to which foot she wanted. In the facial room, she said it was chilly - I said it was cold twice; she did nothing about it. She sprayed scented liquid that chilled me. It was as if she was more concerned about "performing" from her training than in my comfort/experience. Afterwards: no mirror & I could not find her or the lady's room; I blindly pulled my hair back & wiped at my eyes with a tissue. I walked into the reception with no idea of what I looked like - oil in my hair, remnants of facial on my face. I think that the staff is young & does not appreciate the vanities/insecurities of a woman who just wants to be pampered & look good. The woman was trained in the motions, not in personalized customer service.