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Aug 27, 2013
Aug 27, 2013
Cook's Appliance Service1504 Camp Ln, Albany, GA31707 USA
Do not use this company!! A technician came to my house to diagnose an appliance problem, he told us the problem and we paid him for the service call. After he left he called us back and told us that he told us the wrong part and that he would call... (More) Do not use this company!! A technician came to my house to diagnose an appliance problem, he told us the problem and we paid him for the service call. After he left he called us back and told us that he told us the wrong part and that he would call us back with the right part. He never called us back. I called the store numerous times and left messages for the owner explaining the problem and he never calls me back. I spoke to the owner once and all he would tell me was how much it would cost to fix the appliance but he couldn't tell me what was wrong with it. He said he would find out from the tech the problem and call me back but he never does. After speaking to the owner, I have called and left over 5 messages for him. He was paid for the service but he won't tell me what is wrong with the appliance. Bad customer service!! (Hide)
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