Chinca, Hawaii'S 1st Choice, 40 Years of Professional Logistical & Rental Experience
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Apr 26, 2013
Apr 26, 2013
Accel Party Rentals & Design99-1405 Koaha Pl, Aiea, HI96701 USA
Almost ruined our wedding. We hired Accel to provide the tables, chairs, linens and bamboo archway for our wedding. Fairly simple no? They were scheduled to show up at 9am on the morning of the event and get everything set up. They arrived on tim... (More) Almost ruined our wedding. We hired Accel to provide the tables, chairs, linens and bamboo archway for our wedding. Fairly simple no? They were scheduled to show up at 9am on the morning of the event and get everything set up. They arrived on time and got to 'work'. I was running errands around town and when I arrived at the house at 10:30, they had set up 4 tables (no linens) and were fumbling with the bamboo archway which was MUCH smaller than it was supposed to be. The two guys there, while friendly, had no idea what they were doing. The ceremony was set to start at 3:30pm so I figured that even if they were slow, they would be able to figure it out in time for the wedding. I was wrong. They never asked any questions and never stated that they would be putting rebar posts into the grass. In fact, they told us that the arch would be movable. They put a post through a water main, causing a HUGE flood, and forcing us to move the site of the wedding to a less spectacular location. They caused a HUGE negative impact on our wedding and the ceremony. My wife had to be lifted up a 3 foot rock wall when walking down because the only access to the grass was completely flooded and would have ruined her dress. Nobody from the company apologized to us. I did not give them the check for the remainder of our balance so they autodrafted it from our credit card without our prior approval. I still have not heard an apology from the company or ANY kind of response. If you choose Accel party rentals for your wedding or event, please be prepared for the possibility of having to make MAJOR changes to your plans and the possibility of your event being ruined. If you value your event (once in a lifetime, ie. wedding) you would be better served choosing another rental company. (Hide)
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