This company is a joke. They did a terrible job cleaning the Carpets in my house . Approx 10-15 average stains one or two were worse than the others ... $180 later. None of the stains are removed , the carpet is damp. Nothing is clean. The carpet looks soiled. I would have never known anyone came to clean the carpets if I didn't hire them myself . The best part of this story is I was so disappointed and had to get the Carpets cleaned or face penalty with land Lord. I was forced to take matters into my own hands and go to the grocery store to rent a Rug Doctor you would not believe it I got all of the stains out of the carpet I am a hero and I did not try at all I am NOT a professional this was my first time cleaning carpets I demand a refund they refused to give me a refund the toll free number didn't even know who I was and were not helpful whatsoever I am currently filing a complaint with the Better Business Bureau and figured I would let everyone in the internet know that this company is absolutely terrible they don't even use soap to clean the carpets.