Not bad but do your research about what you really want regarding the shape and color of your eyebrows before you go to her. Make up your mind about semi or permanent tattooing prior to your arriving. I chose the semi permanent because I did not know what to expect .She is not insured but does have a clean office , great personality and is very experience. My experience with Wafa was good and I would go back. I had my follow-up appointment today and it went great. I call Wafa the eyebrow specialist. She has managed to make my eyebrows soooooo sexy! Thank you Wafa!