I am a Facility Maintenance Manager for a local business. We are in the midst of renovations of our offices and new carpet is part of the renovations. I deal with tight schedules that do not allow for delays. My reputation depends on my contractors delivering on time service. This company completely fails on all counts. From the first visit to the installation process, I have experienced delays in shipping, delays in installation, and constant excuses why things are not installed on time. Communication is lacking also as they can not keep their own phones working correctly. The only thing I would say good about this company is their prices are decent. But the saying "you get what you paid for" rings true here.