I just purchased my third vehicle from them and I have to say they have always treated me great. Each time I have shopped around but always ended up buying from Auto World in Big Stone Gap. They keep giving me the best trade in and the best deals on the vehicles I buy (new and used both). My most recent purchase was a Jeep Grand Cherokee (used). They were great. I cannot say enough good things about them .... no pressure, very helpful, friendly .... all in all just a great experience.