We bought a Carrier Coastal unit from Arctic that was installed August, 2013. We were "sold" on the fact that the Coastal brand by Carrier was designed for homeowners who live in coastal environments with sea, salt, and sun that includes a special coating to avoid corrosiveness. Please keep in mind we have paid for a yearly service contract also. When we came down for the first time this year, we noticed the outside cage is rusting. I called Arctic this morning, and guess what? They deflected. Their first response was they are noticing that the UV rays are cracking the cage causing the rust. I told them the cage is not cracked. Another unit within our row is cracking, but they have no rusting. Next response......Well we have tried and Carrier won't replace it for us. You need to call Carrier because another homeowner in your community had success. Wait a minute. I paid you rack rate without a discount or rebate so you would be there if we had an hour of need. We have an hour of need and you don't even come out to look at the unit? You don't even try with Carrier? And because you got list price and three annual service contracts, you don't come out here and replace it to provide good customer service? The only offer they gave us is that they would install it free of charge IF we got a replacement from Carrier.I understand it is difficult to find reputable businesses in Ocean City, MD, but I thought Arctic fell in to the reputable bucket. It took me almost 4 years to find out, but Arctic is not reputable. Reputable to me is being there when your customer needs you when there is a problem. Any company can sell you a product. But not every company can give you service. If you take one takeaway from this review, DON'T DO BUSINESS WITH ARCTIC. And this review is Step 1. Step 2 is filing a complaint with Better Business Bureau. Step 3 is contacting Maryland State Attorney's General's Office. So Arctic, if you are reading this, since I have to spend hours to fight for something that I was told was warrantied when you sold me the unit, I will now take the time to report your lack of business ethics and practices. I hope I give you as much frustration with agencies as you have given me this morning.