Twice we have called Rich to help us with pesky appliance problems. The first time, although the convection/micro was on warranty the appliance store couldn't help us in time and it was just days before Thanksgiving. Rich agreed to come out very quickly! However, later that day the store did manage to send someone out so I called and canceled Rich. The 2nd time, yesterday, I called because our freezer was slowly warming up and there was hundreds of dollars of food at risk. Although they doing house calls due to the pandemic (what is it with appliances, major holidays and pandemics anyway?) he offered troubleshooting measures for us. He saved the day and the frozen goods! Rich, twice you have been right there for us and yet we've never met. Perhaps the third time will be the charm! Thank you!

I've been a homeowner since 1974 and have always used Rich's NW Appliance Repair. Rich is always prompt, courteous, fair and extremely helpful. When I've called for repair he's even called me a few times with suggestions on how I can fix the problem myself. Without incurring the expense of a house call. His prices are very fair and he's honest. He'll let you know if the problem is best not repaired but the item replaced. My parents always used Rich prior for their repairs. My mom had a wash machine that was a one piece washer/dryer combination that the eventually quit making parts for. Rich found a machine someone no longer wanted so my mom could by it for spare parts. Just all around great people that were born and raised in Whatcom County.

Like the other reviewers, I have used Rich for many, many years and have always been 100% satisfied - more than satisfied actually. He is fast, professional, honest, skilled and has fair prices. Highly recommended him.

Rich is knowledgeable, honest & his pricing is usually the lowest in town.I even use Northwest Appliance Repair when one of my renters needs help and I am out of state. I trust him as I would someone in my family.....if I had someone who could fix all that Rich can. Use him for your appliance repairs...You wont be disappointed!!Sandi

Rich has saved us so much money over the years. He's revived some pretty tired machines that I thought were past saving. His prices are great. He's always on time. He has never come across a problem at our home or our rental place,from ovens and dishwashers to washers/dryers, that he couldn't repair. He's the only guy we call!

I was a first time customer of Riches. I called to get help with my dishwasher. The repairman came within the time slot they gave me and was honest, professional and efficient. He diagnosed my problem within minutes and was honest with what I needed. I would call them again in an instant and will also refer all my friends and family to them. Thanks!

I use this appliance repair business for my home and at my place of business. Very dependable, trustworthy, Informative and friendy.Good work ethic, on time, and reasonable.

When I grew up, my dad would call Rich's appliance repair for every electronic issue that came our way. Now that I'm a homeowner, I have also called Rich for the past 25 years and have ALWAYS been pleased and have referred them to many friends and families with 100% satisfaction with every home and every visit. I can not say enough for his quality, professionalism, and value. Rich is an honest man with a wealth of skills and abilities. Thanks Sir

We've used Rich as our appliance repairman for probably 20 years for both our home and our business. Rich is always honest, is on time, and is very professional. He is very experienced and can usually diagnose the problem in just a few minutes. If it can't be fixed for less than the cost of a replacement appliance, he lets you know. I completely trust his recommendations. The rest of the community must also know how good he is because he is always very busy.