Franks Medical Mart
2405 Mcfaddin St, Beaumont, TX 77702
409-832-3481
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Very disappointed in Franks customer service. I recently switched over to their company for my medical supplies and have discovered that they have a difficult time getting them approved with my insurance (although my previous supply company never had a problem with that). I understand, though, because sometimes things happen. However, the person who is designated to assist me, William, never seems to be available to take a phone call. Today I held the line to talk to him and was again given excuses as to why things had not been taken care of. When I asked to speak to the owner or someone else who might be able to provide answers or assist me better I was refused. William refused to even provide the name of his superior, the manager or even the name of the owner of the company. I, a customer, have no recourse or the ability to progress up the chain of command for service or to complain about the lack of. Not a good way to treat a customer. Very poor customer service and very bad business. If this business/customer relationship is this poor in the beginning I can only imagine how bad it will be in the future. I am cutting ties now to nip this in the bud. Very bad business decisions and extremely poor customer service. Seems they do everything they can to lose business.
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Categories
- Uniforms, Medical Equipment & Supplies, Uniforms-Manufacturers & Wholesale
- Services/Products
- Uniforms
- Payment Options
- Neighborhood
- Old Town
- Other Link
https://www.fmmuniform.com/1-pair-pack-15-45-20-mmhg-support-socks/1407973/p
- Other Email