Sharolyn was so pleasant, very professional and really patient while I tried out several different sets. She showed me everything that she felt would meet my needs. Even with me making 2 trips to store before making my purchase. She provided "Top Notch A+" service. I will recommend her to all that I know who are searching for furniture. The selection and availability was great. Thank so much Sharolyn you are awesome!!!

Ms Brianna was amazing very helpful awesome staff at American factory direct would recommend to anyone to go there Brianna also was very polite and sweet. Ms Judy was also amazing

Great service all around from Sema and Cornelius! Both took the time to work with us and help us find EXACTLY what we wanted and remain in our budget. We are incredibly pleased with their service and will be back for future business!

Laura was excellent and very helpful. She was very knowledgeable in the mattress field and lead us to the right selection.

Great customer service! Large selection of furniture, rugs and accessories.
Thanks Michael and Haley for your assistance.

Sandee was a pleasure to deal with. Sandee helped us pick the perfect Flexsteel sectional for our new home. I highly recommend this store.

Mr. Michael was really nice and patience with me answer all my questions and really work with me A Big Thank You from Yolanda Gibbs

We have had horrible experience buying furniture in the past. Not this time. The folks there are very friendly & helpful. Our sales person Sima and the manager Josh worked out great deals for us. We made three separate orders within a week and they pulled it off to have everything we bought included in the same truck for the same day saving us a lot in delivery & setup. We discovered a small factory defect on our sofa upon delivery. Their service department immediately remedied the situation and had a new one on the way in four days. Did not have to hassle with repairs, paperwork. The delivery folks in the office and the guys who deliver are fantastic!. this has been the least stressful experience for us thus far. We plan to make other purchases there soon.

Like always coming to American factory is always a nice experience. Found a beautiful bedroom set and Sandee, who assisted us today, provided amazing customer service!