Awful service...do not patronize TPK Wireless! I took my phone in because callers could not hear me unless the phone was on speaker. THEY diagnosed it as needing the lower microphone replaced. When the rep tested the phone after the "repair", this issue was not fixed. Luckily, I did not pay upfront. However, they demanded a $20 "diagnostic" fee that was never mentioned verbally or on any paperwork that I signed. When I refused, TPK called the cops and accused me of not paying for their services. When the cop arrived, I told him that I was not paying for service that were not rendered and a "fee" that was never stated or in paperwork signed. Don't risk this company demanding {extorting} a "diagnostic" fee that was never disclosed when they can't do a repair they diagnosed...and then calling the cops and lying about theft of services. Find a company that a) know what they are doing and b) RESPECT US as customer to problem solve any issue that may arise when they CANNOT fix an issue.

Awful service...do not patronize TPK Wireless! I took my phone in because callers could not hear me unless the phone was on speaker. THEY diagnosed it as needing the lower microphone replaced. When the rep tested the phone after the "repair", this issue was not fixed. Luckily, I did not pay upfront. However, they demanded a $20 "diagnostic" fee that was never mentioned verbally or on any paperwork that I signed. When I refused, TPK called the cops and accused me of not paying for their services. When the cop arrived, I told him that I was not paying for service that were not rendered and a "fee" that was never stated or in paperwork signed. Don't risk this company demanding {extorting} a "diagnostic" fee that was never disclosed when they can't do a repair they diagnosed...and then calling the cops and lying about theft of services. Find a company that a) know what they are doing and b) RESPECT US as customer to problem solve any issue that may arise when they CANNOT fix an issue.