we ordered an urn back in august of 2014 .. when it arrived the orig, box was gone and the only thing left of it was the address label. the urn was packed in a plastic bag and as you can see completely damaged ... I contacted them, send them emails fb messages, called and left messages and to this date ( March of 2016 ) I still haven't gotten it taken care of. I don't get any responses to my emails. I DO NOT RECOMMEND THIS COMPANY ... I paid my money and received damaged goods ... the customer service is HORRIBLE and apparently once they have your money, they're not worried about anything else.