Horrible! I called the service department and they told me they could help me with my Acura if I called back in 30-60minutes. I called back again after an hour and asked them the same question only to have them tell me that they cannot release that information due to "legal reasons" in case I should install the factory part incorrectly. What a load of BS! I've owned American cars for 10 years now and they can always look up service information for you. It's on a CD and takes about a minute to find. I've called 4 dealerships and most just say they're too busy and tell me to call back, but this is unreal. I'll be sure never to buy another Honda/Acura product--especially from Sierra Acura of Alhambra.

The personnel is not very knowledgeable, when asking them questions; they don't provide you with the right answer. Sometimes "I don't know" is the right answer. The manager is hard to reach and somehow you just missed him for a minute or two.



By the way is just this branch. I have been on the one at Glendale and it is way different.

Excellent customer Service on all of my service visits.

Just want to rave about the outstanding service I got from

Minh Do at Sierra Acura of Alhambra. Not only did I get a great deal, I got exceptional service. I am a very satisfied customer.



Megan