Since 2012, there have been some HUGE changes in customer service at St Marks. They must have read their reviews and hired a specialist to solve the problems. Today staff members are focused specifically on customer/patient care and attention. A standing up, smiling, pleasant person now greets you at the front door to ask how they might help direct you to where you are going. When you reach the given service area (in my case imaging) another person comes out and SITS down beside you, explains the procedure, how long your wait my be, and asks you if you have any concerns or comments. I have been going to St Marks since they opened and I can verify that their customer service is ENORMOUSLY BETTER than it used to be. I prefer the personalized service of St Marks over IHC's sterile, clinical approach. AND a note to previous reviewer "dehumanized patient"--ALL hospitals are now businesses. That's the 21st century unfortunately....

I made several simple yet specific requests of the doctor, anesthesiologist, and nurse prior to my surgery at St. Marks. Each "healthcare professional" assured me that my requests would be honored. After surgery I learned that NONE were. The entire experience left me feeling utterly betrayed and marginalized.

If you go there for surgery, you will be heavily sedated as quickly and as long as possible so that they don't have to worry about your humanity. I strongly encourage you to find a different hospital for surgery.

We came because my friend fractured her arm and have been here for 4 hours, 30 min in an empty waiting room, 1 hour waiting for staff to being her her meds, and another hour after we had been cleared to "leave" waiting for the insurance paper work. At IHC we would have been out of here in half the time I can't believe this

A top notch medical facility

A loving and caring staff . Excellent care

We had to use the emergency room at the hospital. While the doctors and technicians were professional and we received good care, I cannot give 5 stars due to their billing practices. They have 5 levels of emergencies, and I can't find out who decides what level you are. My husband had a panic attack/anxiety which was labeled a level 3 out of 5. The total bill was $867 for the hospital + $160 for the doctor. They don't tell you the doctor will be separate, they don't tell you how much anything will cost, and you aren't given any options for treatment. They just bill you later, at which point trying to figure out what you were billed for is impossible. The bill does not come itemized, it's lump sum, and you can't get them to separate the bill because (I was told) a level three is just $867, doesn't matter what it was for or what equipment you required. The bill is turned over to a third party who cannot tell you anything about your bill other than the total amount due and the date you were billed. The hospital says they will assign a nurse to review your case, but they never do. Beware when going in here that nobody will tell you upfront what the cost will be. And if you're one day late on the payment, they call it due in full! We have a high deductible plan and ended up paying for most of this ourselves. I guess they just think they can bill insurance whatever cost and they'll pay, but not all of us are fully covered so we need to start asking how much it will cost so hospitals can't just bill you for whatever.

I was very disappointed with the service and attitude on exhibit at St. Mark's Hospital. Requested care was not given, discharge was delayed four hours and then I was chastised for still being there, and generally, other than the nursing staff, incompetence seems rampant. I'm glad I generally go somewhere else. I won't be returning to St. Marks willingly.

I was utterly marginalized and dehumanized when I had surgery at St. Marks. I made several explicit requests of the doctors and nurses involved, was assured those requests were legitimate and would be honored, and then everyone of them was ignored. The bottom line is that they will heavily sedate you as soon as they can so that they can do whatever they want to you without you complaining. Please know that St. Marks is in the business of making money. Their culture is all about efficiency and arrogance. Patient care--the treatment of individuals as human beings deserving of respect, dignity and honesty is not institutionalize. While there may be individuals who are motivated by genuine compassion, I certainly did not receive care from them during my stay.I can't imagine that I would ever trust that hospital again. If you're considering going to St. Marks, or if you have to because of your doctor or insurance, I recommend you write out all your requests, have all doctors and nurses sign the document and insist that a copy of the document be place on the top of your chart. Do not trust that anyone there will listen to you, let alone communicate your wishes to others.

In 1978,I was brought here because I had fallen downstairs and needed treatment and stitches in my head.The doctors and nurses at the time were very courteous and they knew what had to be done for my recovery process.I would go here again if totally necessary.I haven't needed to return since because of it not being so very close to me.